ITIL-based process consulting
Analysis of your existing IT processes and development of a concept for introduction or optimization according to the ITIL framework.
Implementation of a service desk
Creation of a single point of contact for all IT queries and faults in your company.
Introduction of ITSM tools & ticket systems
Support in selecting and implementing a suitable software solution to control your service processes.
Incident, Problem & Change Management
Establishment of clear processes for rapid troubleshooting (incident), sustainable root cause analysis (problem) and controlled implementation of changes (change).
Service Level Management (SLM)
Definition and monitoring of service level agreements (SLAs) to make the quality of your IT services measurable.
Development of a service catalog
Creation of a clear overview of all services offered by IT, including descriptions and responsibilities.
Increase the efficiency & quality of your IT services
Structured processes lead to faster resolution times, fewer errors and higher service quality.
Increased user satisfaction
Transparent communication, clear responsibilities and reliable service increase the satisfaction of your employees.
Better cost control & transparency
Professional services management makes the services and costs of your IT traceable and controllable.
Reduction of risks & downtimes
Proactive problem management and controlled changes increase the stability of your IT systems.
Certified ITIL experts
Our consultants have recognized ITIL certifications and many years of practical experience in process optimization.
Practical & pragmatic implementation
We do not implement rigid bureaucracy, but pragmatic processes that suit your Berlin company.