IT emergency express diagnostics (remote)
IT alarm level red? ComputerBUTLER Express Diagnosis finds the cause — quickly & remotely!
Is your IT system acting up, but you don’t know exactly what the problem is? Whether it’s mysterious error messages, sudden system slowdowns or inexplicable failures — in an IT emergency, a quick and precise diagnosis is the first step towards a solution. With our IT emergency express diagnosis via remote maintenance our experts unerringly track down the source of the fault.
What our express diagnostics can do for you:**
- Lightning-fast response: We will connect to your system remotely within a very short time of receiving your message.
- Systematic troubleshooting: Our experienced technicians take a methodical approach to isolating the cause of the problem — whether hardware, software or network.
- Understandable analysis: We explain the diagnostic results to you clearly and comprehensibly, without technical jargon.
- Concrete recommendations for action: You receive a clear assessment of the situation and well-founded recommendations for the next steps to rectify the fault.
When is our IT emergency express diagnosis the right choice?
- In the event of unclear or complex IT faults whose cause is not immediately apparent.
- If several systems or applications cause problems at the same time.
- For recurring faults that have not yet been permanently resolved.
- To quickly obtain a professional assessment of the situation and the necessary repair work.
- If you would like an independent second opinion on an existing IT problem.
Your fair price for clarity in an emergency:
The comprehensive IT emergency express diagnosis via remote maintenance (up to 45 minutes) for a fixed price of only 119€ (plus VAT). This price includes a detailed fault analysis and clear recommendations for action. For the subsequent troubleshooting (if desired and not possible as part of the diagnosis), we will provide you with a separate, transparent offer or bill you according to your hourly quota.
The procedure — your way to a quick diagnosis:
- Emergency message: Contact us urgently by phone, chat or emergency form.
- Secure remote access: They allow us encrypted access to your system.
- In-depth analysis: Our experts carry out a detailed investigation to identify the source of the fault.
- Plain text report & recommendation: You will receive a comprehensible summary of the diagnosis and concrete suggestions for solutions.
Availability of our diagnostics team:
Our Express Diagnostic Service is regularly available from Monday to Friday, 8:00 to 18:00.
Urgent emergency outside business hours? Contact us — we will check our emergency capacities for a prompt diagnosis!
Note: A functioning Internet connection is required on your affected system for remote maintenance.
Or call directly for quick help: +49 30 9940 45570

€ 149,00 Original price was: € 149,00.€ 119,00Current price is: € 119,00.
excl. VAT plus. Shipping costs
You might also be interested in
WordPress Maintenance & Security Pro (subscription)
Worry-free WordPress website! We take care of regular updates, security checks, backups and performance optimization so that your site is always secure, fast and accessible.
Managed Backup & Recovery Service (subscription)
Never fear data loss again! Our Managed Backup & Recovery Service automatically backs up your critical company data, monitors the process and ensures rapid recovery in an emergency.
Cloud migration starter package
Your secure entry into the cloud! We plan and implement the migration of your emails and basic collaboration tools (e.g. to Microsoft 365 / Google Workspace) — quickly, professionally and at a fixed price.