Ø Response time
Our promise
IT Support & Helpdesk: Quick help to keep your team productive.
An IT problem shouldn’t be a brake on your business. Our IT support & helpdesk is the central contact point for your employees. We offer fast, competent and friendly help with all technical questions so that problems are resolved quickly and your team can continue working productively.
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Finally IT that simply works.
Before we came to ComputerBUTLER, our IT was a constant problem child and regularly distracted us from our actual work. The difference is like night and day. The team works so proactively that problems are solved before we even notice them. We are no longer afraid of updates or system failures. It is a priceless feeling to know that competent experts are pulling the strings in the background and not only keeping our systems running, but also continually improving them. Our IT-related downtime has dropped to practically zero.
Stefan Lange, Managing Partner, Richter & Lange law firm
The best support we've ever had - fast, competent and humane.
For our agency, quick help with IT problems is essential. With our previous provider we were stuck in endless ticket queues. At ComputerBUTLER we have a personal contact from day one who knows our systems and responds immediately. You can just tell that there are people here who love their jobs and understand that our productivity depends on them. Instead of waiting days for a solution, 9 out of 10 inquiries are resolved within an hour. This is an absolute game changer for us.
Anna Ziegler, owner, Ziegler & Partner Architects
From a brake block to a growth engine – our IT is unrecognizable.
Our outdated IT infrastructure has slowed down our digitalization plans for years. ComputerBUTLER didn't just add new hardware, but analyzed our entire processes and developed a future-proof IT strategy. They explained to us clearly which investments were really worthwhile and mastered the complete modernization during ongoing operations. Our work processes are now significantly faster and our new, stable infrastructure is the basis for further growth. An investment that has paid off in full after just a few months.
Michael Hoffmann, CEO, Hoffmann Präzisionstechnik GmbH
Are your employees losing valuable time due to unresolved IT problems?
A printer breaks down, the password doesn't work or software crashes - small problems that have a big impact. Your employees are frustrated, work falls through and you don't have a professional contact point that can take care of these concerns quickly and reliably.
Our solution: Modern architectures for your growth
We design and develop the technical backbone for your digital products.
- A central point of contact: always available
- Quick solution via remote maintenance (remote support)
- Personal help on site if necessary
Our core competence
A central point of contact: always available
Our helpdesk can be easily reached by your employees by telephone, email or via our ticket system. Every request is systematically recorded, prioritized and assigned to a competent technician. No more “I didn’t know who to ask.”
A strong foundation
Quick solution via remote maintenance (remote support)
We can solve most user problems quickly and efficiently via remote maintenance. With your permission, our technicians will connect securely to the relevant computer, analyze the problem and fix it straight away - uncomplicated and without long waiting times.
For your success
Personal help on site if necessary
If a problem cannot be solved remotely, our technical field service will come to you. Whether it's a hardware defect, a network problem or setting up a new workstation - we are there for you personally to get things sorted out.
More than just an agency. Your external task force.
We don't just deliver code, we deliver working, maintainable and business-oriented solutions.
Focus on the user
Our support team is trained not only technically, but also in communication. We meet your employees at eye level, explain solutions in an understandable way and ensure a positive service experience. Our goal is not only to solve problems, but also to reduce stress.
Relief for your organization
By taking over all first-level support, we relieve your internal resources. Your specialists or managers no longer have to worry about everyday IT problems and can concentrate fully on their value-adding tasks.
Knowledge building and prevention
By systematically recording all inquiries, we identify recurring problems. We don't just solve the individual ticket, we also look for the cause. If necessary, we create instructions or suggest small training courses to avoid problems in the future.
Your path to digital sovereignty
As your specialized Node.js agency, we develop high-performance APIs and sophisticated web applications that advance your business.
Building on this, we enable you to take the next step towards complete control, agility and the decisive advantage in your market.
Proactive IT flat rates
Turn incalculable IT costs into a fixed, budgetable monthly amount. We proactively ensure stable systems so that problems do not arise in the first place.
IT helpdesk & user support
Our friendly and competent helpdesk is available to assist your employees with all IT questions and provides quick solutions so that work can continue.
Server & Network Management
We look after the backbone of your IT. Whether server on site or in the cloud – we ensure maximum availability, performance and security of your infrastructure.
Backup & Disaster Recovery
We create robust backup concepts and emergency plans so that your valuable company data is safe and can be restored quickly even in an emergency.
The technical deep dive for experts
For anyone who wants to know exactly: Here you will find the details about our tech stack, our processes and our way of working.
Our technical standards
- Channels: Telephone, email, online ticket system
- Services: User support for hardware and software, troubleshooting
- Methods: Remote support (remote maintenance), technical on-site service
- Service: Guaranteed response times (SLAs), knowledge base
- Scope: Support for Windows, macOS, Microsoft 365, standard applications
Technical questions, clear answers
How does IT support billing work?
We offer flexible models. The support can be part of a comprehensive managed services contract (IT flat rate), which includes unlimited user support. Alternatively, we also offer hourly packages or pure billing based on effort. We will find the model that best suits your needs and budget.
Do you also support employees working from home?
Yes, of course. Our support is designed to support employees regardless of their location. Especially for teams with a high proportion of remote work or employees in the field, our fast remote maintenance support is the ideal solution for immediate help with problems.
What happens if you can't solve a problem right away?
If a problem has deeper causes, the ticket is escalated in our system to a specialist (second or third level support). This can be a network architect, a security expert or another specialist from our team. We ensure that every request is tracked through to final resolution and you are always kept informed of the status.
Our proven process for your success
1. Analysis & Audit
We start with a comprehensive technical and organizational analysis (TOMs) of your existing infrastructure and identify the most critical vulnerabilities.
2. Strategy & Offer
Based on the analysis, we develop a tailor-made, risk-prioritized strategy and a modular, transparent offer with no hidden costs.
3. Implementation & Operations
We implement the solutions professionally and with minimal disruption to your business operations, transfer them into ongoing operations and ensure continuous optimization.
Our expertise in action: case studies
Case Study: On-Premise Migration
How we migrated the entire data center to Azure for a medium-sized manufacturing company and reduced operating costs by 25%.
Instructions: SaaS platform on AKS
A technical guide on how we built a highly scalable SaaS application on Azure Kubernetes Service (AKS) for a tech startup.
Analysis: FinOps & Cost Control
How we helped a retail company bring skyrocketing Azure costs back under control through FinOps methods and targeted optimizations.
No anonymous hotline. Real experts.
Meet the architects behind your cloud transformation.
Felix M.
Project manager
Laura S.
Frontend Developer
Alex K.
Senior Developer
Max W.
Senior Developer
Direct contact to ComputerBUTLER
Would you prefer to reach us directly or do you have an urgent request? Here are our contact details:
Telephone: +49 30 7543 8669 0
Our service times:
Monday - Friday: 9:00 a.m. - 6:00 p.m
Emergency support for contract customers: 24/7
Talk to us!
Request your free, non-binding initial consultation now. We look forward to getting to know you and your company.