Our promise

Is poor IT support a hidden reason for termination in your company?

Technical problems are frustrating. However, if your employees also have to wait a long time for incompetent or unfriendly help, this leads to a massive loss of motivation. Poor IT support is a daily nuisance and an often underestimated factor in declining employee satisfaction and increasing fluctuation.

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95%

Employee satisfaction

Ø Solution time (1st level)

1

Central contact point

35+

Friendly supporters

Finally IT that simply works.

Before we came to ComputerBUTLER, our IT was a constant problem child and regularly distracted us from our actual work. The difference is like night and day. The team works so proactively that problems are solved before we even notice them. We are no longer afraid of updates or system failures. It is a priceless feeling to know that competent experts are pulling the strings in the background and not only keeping our systems running, but also continually improving them. Our IT-related downtime has dropped to practically zero.

Stefan Lange, Managing Partner, Richter & Lange law firm

The best support we've ever had - fast, competent and humane.

For our agency, quick help with IT problems is essential. With our previous provider we were stuck in endless ticket queues. At ComputerBUTLER we have a personal contact from day one who knows our systems and responds immediately. You can just tell that there are people here who love their jobs and understand that our productivity depends on them. Instead of waiting days for a solution, 9 out of 10 inquiries are resolved within an hour. This is an absolute game changer for us.

Anna Ziegler, owner, Ziegler & Partner Architects

From a brake block to a growth engine – our IT is unrecognizable.

Our outdated IT infrastructure has slowed down our digitalization plans for years. ComputerBUTLER didn't just add new hardware, but analyzed our entire processes and developed a future-proof IT strategy. They explained to us clearly which investments were really worthwhile and mastered the complete modernization during ongoing operations. Our work processes are now significantly faster and our new, stable infrastructure is the basis for further growth. An investment that has paid off in full after just a few months.

Michael Hoffmann, CEO, Hoffmann Präzisionstechnik GmbH

How much productivity are you losing due to frustrated employees waiting for IT help?

A small technical problem can ruin an entire working day if support is unavailable or doesn't understand the problem. The employee is blocked, frustration grows and concentration on the actual task is lost. These hidden costs of inefficient support are often higher than the support costs themselves.

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Our solution: Modern architectures for your growth

We design and develop the technical backbone for your digital products.

Our core competence

The central helpdesk: easy to reach, quickly understood

We are the one, reliable point of contact for all IT questions of your employees in Berlin. By phone, email or ticket system – we are easy to reach. Our supporters are trained to listen to problems patiently and understand them quickly. We remove the first hurdle: the complicated and frustrating search for the right contact person.

A strong foundation

Competent help: solutions instead of just workarounds

Our goal is to solve problems sustainably, not just put a band-aid on them. Our multi-level support process ensures that simple problems are solved immediately (1st level) and complex problems are escalated to our specialists (2nd level), who carry out an in-depth root cause analysis. This reduces the number of recurring faults.

For your success

Proactive analysis: We learn from every problem

We see support requests as a valuable source of data. If certain problems occur, we analyze the cause. Is software poorly configured? Are users missing important training? By addressing the root of the problem, we proactively reduce future support volumes and increase efficiency for everyone.

More than just an agency. Your external task force.

We don't just deliver code, we deliver working, maintainable and business-oriented solutions.

Focus on the user experience

A call to IT support should not be a punishment. We value a positive service experience. Our technicians are not only competent, but also friendly and service-oriented. We want your employees to feel that they are in good hands.

Transparency and communication

With our ticket system, every employee can track the status of their request at any time. We communicate proactively when a solution is foreseeable or when we need further information. This transparency creates trust and reduces uncertainty.

Building knowledge instead of monopolizing knowledge

We don't just solve problems, we also share our knowledge. For recurring questions, we create understandable instructions (FAQs) in a shared knowledge database. In this way, we enable your employees to help themselves with small problems, which further increases efficiency.

Your path to digital sovereignty

As your specialized Node.js agency, we develop high-performance APIs and sophisticated web applications that advance your business.

Building on this, we enable you to take the next step towards complete control, agility and the decisive advantage in your market.

Proactive IT flat rates

Turn incalculable IT costs into a fixed, budgetable monthly amount. We proactively ensure stable systems so that problems do not arise in the first place.

To the IT flat rates

IT helpdesk & user support

Our friendly and competent helpdesk is available to assist your employees with all IT questions and provides quick solutions so that work can continue.

Get to know our support

Server & Network Management

We look after the backbone of your IT. Whether server on site or in the cloud – we ensure maximum availability, performance and security of your infrastructure.

View infrastructure solutions

Backup & Disaster Recovery

We create robust backup concepts and emergency plans so that your valuable company data is safe and can be restored quickly even in an emergency.

More about data security

The technical deep dive for experts

For anyone who wants to know exactly: Here you will find the details about our tech stack, our processes and our way of working.

Our technical standards

Help desk services: Central point of contact (single point of contact) for all users
Remote & Onsite Support: Fast help via remote maintenance or from our technicians in Berlin
1st & 2nd Level Support: Qualified initial solution and in-depth expert analysis
Ticket system: Transparent recording and tracking of all requests
Knowledge management: Building a knowledge database for self-help
Reporting: Regular evaluation of support requests to identify problem areas

Technical questions, clear answers

How do you ensure that your supporters know our special industry program?

At the beginning of our collaboration, we carry out a detailed introduction to your core applications. We define the scope of support together with you and create a knowledge database for our employees. For very complex special software, we act as an intelligent “1st level filter”: We solve the surrounding problems and only hand over the highly specific application questions to the software manufacturer in a qualified manner.

What does ‘1st and 2nd level support’ mean in practice?

Imagine an emergency room. The 1st level support is the triage nurse at reception. It immediately treats small wounds (e.g. resetting your password) and refers more serious cases to the right specialist. The 2nd level support is the specialist (e.g. the network surgeon) who carries out the complex operations. This division ensures maximum efficiency.

Can we also use your support services as a supplement to our internal IT admin?

Yes, that is an ideal model (co-managed IT). For example, we can provide complete 1st level user support for all daily queries. This relieves your IT admin of constant interruptions and gives him the freedom to concentrate on important strategic projects. We become his extended workbench.

Our proven process for your success

1. Analysis & Audit

We start with a comprehensive technical and organizational analysis (TOMs) of your existing infrastructure and identify the most critical vulnerabilities.

Download PDF

2. Strategy & Offer

Based on the analysis, we develop a tailor-made, risk-prioritized strategy and a modular, transparent offer with no hidden costs.

View instructions

3. Implementation & Operations

We implement the solutions professionally and with minimal disruption to your business operations, transfer them into ongoing operations and ensure continuous optimization.

Read analysis

Our expertise in action: case studies

Case Study: On-Premise Migration

How we migrated the entire data center to Azure for a medium-sized manufacturing company and reduced operating costs by 25%.

Download PDF

Instructions: SaaS platform on AKS

A technical guide on how we built a highly scalable SaaS application on Azure Kubernetes Service (AKS) for a tech startup.

View instructions

Analysis: FinOps & Cost Control

How we helped a retail company bring skyrocketing Azure costs back under control through FinOps methods and targeted optimizations.

Read analysis

Free project potential analysis

No anonymous hotline. Real experts.

Meet the architects behind your cloud transformation.

Felix M.

Project manager

Laura S.

Frontend Developer

Alex K.

Senior Developer

Max W.

Senior Developer

Direct contact to ComputerBUTLER

Would you prefer to reach us directly or do you have an urgent request? Here are our contact details:

Telephone: +49 30 7543 8669 0

Our service times:

Monday - Friday: 9:00 a.m. - 6:00 p.m
Emergency support for contract customers: 24/7

Talk to us!

Request your free, non-binding initial consultation now. We look forward to getting to know you and your company.