Telephone & remote support
Fast problem solving by phone or remote maintenance by our experienced support technicians directly for your employees in Berlin.
On-site support in Berlin
If required, our technicians will come directly to your company to solve more complex problems directly at the workplace.
Ticketing system for requests
Structured recording and tracking of all support requests via a professional ticket system for maximum transparency.
Support for hardware & software
Help with problems with PCs, laptops, printers, mobile devices and common operating systems and office applications.
Instructions & user training
We not only support your employees in Berlin with problems, but also offer instructions and short training sessions.
Knowledge database & FAQ creation
Creation of a knowledge database with frequently asked questions and solutions for quick self-help and increased efficiency in support.
Fast response & resolution times
We guarantee short response times and do everything we can to solve the problems of your employees in Berlin quickly and sustainably.
Friendly & competent staff
Our support team in Berlin is not only technically adept, but also service-oriented and patient in dealing with users.
Fixed contact persons (optional)
If you wish, you can have a dedicated contact person who is familiar with your IT environment and your specific requirements.
Flexible support contracts
We offer various support models tailored to the size and needs of your Berlin-based company.
Relief for your internal IT
Our helpdesk can support your own IT department or serve as the first point of contact for all user queries.
Increase in employee satisfaction
A well-functioning IT support & helpdesk contributes significantly to the satisfaction and productivity of your employees in Berlin.
