1st & 2nd level support
We offer qualified initial solutions over the phone (1st level) and in-depth technical analysis by our specialists (2nd level).
IT helpdesk for companies
A single point of contact for all IT queries from your employees via telephone, e‑mail or ticket system.
Guaranteed fast response times
In our service contracts, we define clear response times so that you receive help quickly in the event of a fault.
Remote maintenance & on-site service
We solve many problems directly via remote access. If necessary, our technicians can be at your company in Berlin quickly.
IT emergency service
For critical emergencies, we offer extended service hours and an emergency service to restore your operations as quickly as possible.
Knowledge database & documentation
We document solutions and create instructions to solve recurring problems more efficiently and share knowledge.
Focus on SMEs
We know the specific needs and budgets of small and medium-sized companies in Berlin and offer tailor-made support models.
Fast response times
We attach great importance to processing inquiries quickly and solving problems promptly to ensure your productivity.
Competent & experienced team
Our support team is made up of qualified IT experts with extensive specialist knowledge and many years of experience.
Proactive problem avoidance
We not only solve acute problems, but also analyze recurring faults in order to eliminate their cause.
Personal support
If you wish, you can have a dedicated contact person who is familiar with your IT environment in Berlin.
Transparent service contracts
Our support agreements are clear and understandable and offer you the security you need.